At Lady Orchid, we craft each product with love, care, and attention to detail. While we strive to ensure every order meets your expectations, we understand that sometimes a return may be necessary.
1. Customized Orders
All custom or personalized orders are non-refundable and non-exchangeable. These include products designed specifically for you or orders with custom names, colors, scents, or packaging.
2. Non-Custom Orders
We accept returns for non-custom individual orders within 3 days of receiving your order, provided that:
•The item is unused and in its original condition.
•You contact us within the 3-day window to request the return.
•Return shipping costs are covered by the customer.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by sending an email or WhatsApp message with photos of the item. We will review your case and arrange a replacement or offer a fair solution.
Contact Information
Email: info@ladyorchid.org
Phone / WhatsApp: 01555459514
Thank you for choosing Lady Orchid – where every detail is a gift.